E-commerce tools and support

Do You know how much money is lost simply because users abandon their shopping “last minute”? All because they are unable to obtain answers to their questions or, even worse, are kept waiting too long for a response from Your customer service.

By utilising tools such as live chat, chatbot as well as callback, Your customer support will be available at all times. In turn, this will effectively reduce the number of uncompleted transactions.

With Chater’s platform, You will gain access to a variety of tools that will take Your marketing to a much higher level. Automated suggestions and instantaneous responses to customer behaviour, as well as the possibility of running e-mail and SMS campaigns and creating personalised communications. These are just a few benefits that will distinguish Your shop from the competition.

Through it, You can create personalised alerts, announce latest offers and even make discounts widely available.

Together with Chater, You can gain access to an advanced CRM system that will become a professional repository of customer data. The system allows you to manage Your contacts swiftly and securely, and to analyse and gather valuable insights that will prove useful in subsequent e-commerce activities.

The platform also stores correspondence with Your customers. By doing so, you can quickly and easily ‘go back’ to previous communications in order to review them in detail and respond more precisely to Your customers’ needs.

The tools available as part of the Chater platform are also a “nod” to all those in charge of maintaining efficient functioning of Your online shop.

By their means, you will be able to reduce a considerable number of tedious and repetitive tasks (such as answering continuously recurring questions or even “manually” looking for and collecting customer information).

You will also ensure that Your shop staff can focus on what is key: improving quality, innovation and increasing sales.

The tools available on the platform facilitate convenient import and export of data and easily integrate with many external systems (including Messenger, for instance).

Such possibilities will not only provide you with comfortable management of most matters from just 1 place. They will also contribute towards the fact that you will begin to notice that you are both saving time (Your own and Your employees’) and reducing expenses related to running Your e-shop.